When Protection Starts
Your 30-day protection period begins when your order is paid in full, not when samples are ordered or when your order is shipped or delivered.
Eligible Orders
Applies to all eligible retail and business (B2B) orders placed through TheHues.com across all markets, including Trade Program orders and clearance items, except swatches and gift cards.
Orders must be paid in full between November 4 and December 1, 2026 (Pacific Standard Time, PST). Each qualifying order receives the full 30-day protection period, even after the promotional event ends.
What We Compare
We compare the price of the identical product and configuration, including fabric, color, dimensions, header style, lining, additional options, and quantity, in the same currency and market.
Public Black Friday and Cyber Monday price reductions qualify. Price comparisons are based on merchandise prices after applicable discounts. Promotional offers cannot be combined or stacked unless explicitly permitted.
For Trade Program orders, comparisons are based on the final discounted merchandise price paid, including any applicable trade discounts.
Exclusions
Swatches, gift cards, shipping fees, taxes, and third-party prices are excluded.
Personalized or one-time discount codes, loyalty rewards, and complimentary gifts are not eligible for price matching or cash conversion.
How to Request
Email us your order number and a link to the identical, currently available lower-priced configuration within 30 days (720 hours) of full payment, while the lower offer is active.
Our team will verify eligibility and refund any qualifying price difference to your original payment method, up to the amount paid for the affected items.
Any previous price adjustments will be deducted. Cancelled or refunded items are not eligible. No return or reorder is required.
