Be honest, does the "linen look" actually look like linen?
It really does, minus the headache. We engineered this fabric to capture that organic, slubby texture of authentic flax that everyone loves. The difference? These don't wrinkle if you look at them wrong, and they don't cost a fortune to clean. You get the high-end matte finish and the beautiful drape of linen, but with the durability of modern poly-blends. It's the best of both worlds: that coveted natural aesthetic without the high-maintenance upkeep.
Are these actually private, or can my neighbors see everything?
They hit the sweet spot. Because these are heavyweight custom size sheer curtains, they aren't those flimsy, gossamer-thin tissues you see at big-box stores. During the day, you get that gorgeous filtered light, but from the outside, the dense weave blurs the view enough to keep things private. At night, with lights on inside, you'll see silhouettes, so if you need 100% blackout privacy for a bedroom, we recommend layering them with a blackout liner or shade.
Why choose a "Heavyweight" sheer?
It is a deliberate design choice that defines the Jupiter collection. While standard sheers can be extremely light and prone to fluttering, "Heavyweight" refers to the fabric's substantial density.
This added weight allows the curtains to hang beautifully straight, creating deep, fluid folds with a sculptural quality. They feel rich to the touch and anchor the room with texture, offering that custom, designer-grade aesthetic while still maintaining an airy, light-filtering appeal.
Can I put these in the washing machine?
Yes! This is a massive win over real linen curtains. You can toss these in the machine on a gentle cycle with cold water. However, please do not tumble dry. We recommend line drying to keep the structure perfect. If they have minor creases from the package when they arrive, a quick low-heat iron or even just hanging them up for a few days usually smooths them right out. No expensive dry cleaning bills required to keep your home looking fresh
Is the price for one panel or a pair (two panels)?
The price shown is for one curtain panel. For a typical window with a balanced look, you may want to order two panels (quantity 2).
When entering Panel Width, should I input total coverage width or one panel width?
On the product page, the Panel Width you select/enter is the finished size per panel.
- Per-panel width = (rod width × fullness) ÷ number of panels
- Use the Size Guide on the product page to calculate step-by-step.
- If you’d like help, email support@thehues.com with your product link and measurements.
My rod/window width is X—how many panels do I need and what width should each panel be?
The Panel Width/Length you enter on the product page is the finished size per panel.
- Per-panel width = (rod width × fullness) ÷ number of panels
- Example: 100" rod width × 1.5 fullness ÷ 2 panels = 75" per panel.
- Click the Size Guide on the product page for a step-by-step calculator, or contact support for help.
Curtains need fullness—how much extra width should I add?
Different Header Styles correspond to different recommended fullness ratios.
- Select your header first to see the recommended fullness in the Size Guide/selection area.
- Our system will use this to calculate or suggest the best size for you.
- Or, feel free to consult customer service for help.
Should I add extra length for puddling? What if I don’t have room for it?
Yes. You can choose Hover (about 1" above the floor for a clean look) or Puddle (about 3" onto the floor for a more dramatic look). In the product Size Guide, select the finish you want and it will automatically adjust from your floor measurement.
My required width/length isn’t listed (extra wide/long). Can you customize?
Yes. Most made-to-measure curtain listings support per-panel width/length starting at 20" and going up to 200". If you can’t select your size, email support@thehues.com and we’ll help you plan the right split/join solution.
What is a Header Style, and which one should I choose?
A header style is the top construction of the curtain—how it’s made and how it attaches to your rod or track.
- Rod vs. track: match the header to your hardware.
- Look: flat vs. pleated vs. wave, etc.
- Use: frequent opening/closing often benefits from smoother track-friendly headers.
If you’re unsure, start with the Header Style Guide and match it to your setup.
Do the curtains include S hooks/pinch pleat hooks, or do I need to purchase them separately?
It depends on the header you choose:
- Grommet / Back Tab / Rod Pocket: no hooks needed—slides directly onto a rod.
- Pleated / Pleat Hook styles: we include the appropriate hooks based on your selection.
- Roman Rings / Clip Rings: rings/clips are typically purchased separately to match your rod diameter.
To confirm hardware for a specific SKU, email support@thehues.com with the product link or your order number.
Will my rod diameter fit your grommets/loops?
Rod Pocket works best with rods ≤ 1.25" diameter. For Grommet, the internal diameter is about 1.56" and it pairs best with a 1.5" rod. Always confirm against the header option you select.
Can you make pinch pleats (e.g., double/triple pleats)?
Yes. The guides list multiple pleated options such as Double/Triple French Pinch Pleat, Euro Pleat, Goblet, and Inverted Box Pleat. Availability depends on the header styles offered on your product page. See Measurement Guide and Header Styles.
Can I change/customize the lining color (e.g., gray to ivory)?
Yes—please contact support before ordering. If a matching lining fabric is available, we can customize the lining color as a special request.
This may involve an additional cost and/or extended lead time. Email support@thehues.com with your product link and desired lining color (ideally with a reference photo).
Can I order swatches? How do I order them?
Yes. Order directly from Curtain Swatches: select your fabrics/colors and add them to cart.
Limits and shipping/fees follow the latest information shown on the swatch page.
I can’t find the swatch option for a specific color/product—what should I do?
Please email support@thehues.com with the product link and color name, and we’ll help confirm the matching swatch (or the closest available option).
Are tiebacks included or sold separately?
It varies by product—please follow the options shown on your curtain’s product page. Many curtain listings let you select tiebacks (for example Free Tiebacks / Matching Tiebacks), which will show in your order/price. If you want tiebacks separately, you can purchase them from Accessories.