[{"title":"What is TheHues Rewards?","content":"

TheHues Rewards lets eligible customers earn points on qualifying purchases. The program is currently being tested with a limited group of customers. Reward redemption will become available after testing is complete.

"},{"title":"Who can earn purchase points during the pilot?","content":"

Purchase points are currently available to selected customers taking part in the pilot. Not every customer or order qualifies during this stage. If you have questions about eligibility, email support@thehues.com.

"},{"title":"How do I earn points?","content":"

Eligible purchases earn 1 point for every $1 spent on qualifying merchandise after discounts. Shipping and taxes do not earn points. During the pilot, only selected customers and qualifying orders are included.

"},{"title":"When can I use my points?","content":"

Purchase points are subject to a 30-day review period. Pending points cannot be redeemed. Once approved, they become available points. Reward redemption is not available during the current pilot.

"},{"title":"Where can I check my points?","content":"

Select Rewards in the website header or menu, then sign in with the email address used for your order. You can view your available points and points activity in the rewards panel.

"},{"title":"What do the points statuses mean?","content":"

Pending: Your points are under review and are not available to use. Approved: Your points have completed review. Reward redemption is not available during the current pilot. Rejected or canceled: The points were not approved or were removed following a review or adjustment.

"},{"title":"Why are my points missing?","content":"

Sign in with the email address used for your order. Your purchase may still be under review or may not qualify for the pilot. For help, email support@thehues.com with your order number.

"},{"title":"What happens if my order is canceled or refunded?","content":"

Cancellations and refunds may affect the points or rewards linked to your order. During the pilot, contact support@thehues.com so we can review any necessary adjustments.

"},{"title":"Do I need to subscribe to emails?","content":"

You do not need to subscribe to marketing emails to sign in and view your points. Email updates are sent according to your email preferences.

"},{"title":"Are points the same as a gift card?","content":"

Rewards points and gift cards are separate. View your points in the rewards panel. To check a gift card balance, use the link provided in the gift card email.

"}]

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